FAQ

Child under 6 years old is free of charge (5 years old is free, 6 years old is counted as one adult; 5,000 yen per person/night).
* Depending on the booking website, the price setting can be different. Please contact the customer support.

Sorry, the maximum number of guests cannot be changed.

• Reserved via Konjaku-So official website:
  Check the availability and message us. Please also make sure that additional fee may be charged depending on the room (see details below).
• Reserved via any other platforms:
  Please contact the booking website's support.

Additional fee: if the price needs to be updated, we charge 5,000 yen per person/night. 

• Konjaku-So Dotonbori - Basic price up to 6 people, additional fee charged for more than 7 people 
• Konjaku-So Dotonbori Garden SPA Stay “SHOSHI” - Basic price up to 4 people, additional fee charged for more than 5 people 
• Konjaku-So Dotonbori Garden SPA Stay “GOYAKUYA” - Basic price for all the group, no additional fee
• Konjaku-So Osaka Castle South - Basic price up to 6 people, additional fee charged for more than 7 people 
• Konjaku-So Shinsaibashi Rooftop SPA - Basic price up to 6 people, additional fee charged for more than 7 people 
• Konjaku-So Bentencho Osaka Bay - Basic price up to 6 people, additional fee charged for more than 7 people 
• Konjaku-So Tempozan Osaka Bay “IKESU” - Basic price up to 4 people, additional fee charged for more than 5 people 
• Konjaku-So Tempozan Osaka Bay “Takadōrō” - Basic price up to 8 people, additional fee charged for more than 9 people 
  
• Konjaku-So Tengachaya Tea & Relax - Basic price up to 6 people, additional fee charged for more than 7 people 
• Konjaku-So Bentencho Rooftop Garden - Basic price up to 6 people, additional fee charged for more than 7 people 
• Konjaku-So Nara Naramachi Sauna Villa - Basic price up to 6 people, additional fee charged for more than 7 people

It depends on the booking site and your card, but usually payment is made 4 to 7 days before check-in. Depending on the system of the reservation site, payment may be made when the reservation is confirmed. Thank you for your understanding.

We can provide a receipt in your room on the day of check-in. Please let us know if you would like one.

The difference will be settled by the card registered at the time of reservation. Prices will be adjusted through the reservation site.

Cash payments are not accepted. Payment must be made by credit card in advance.

It depends on the room type (see below). If the price needs to be updated, we charge 5,000 yen per person/night.
E.g. If you want to change from 10 adults for 2 nights to 11 adults for 2 nights, 10,000 yen will be charged.

Same price up to 8 adults, additional fee charged from 9 adults:

• Konjaku-So Tempozan Osaka Bay TAKADŌRŌ

Same price up to 6 adults, additional fee charged from 7 adults:

• Konjaku-So Dotonbori Penthouse Stay
• Konjaku-So Osaka Castle South
• Konjaku-So Shinsaibashi Rooftop SPA
• Konjaku-So Bentencho Osaka Bay
• Konjaku-So Tengachaya Tea & Relax
• Konjaku-So Bentencho Rooftop Garden
• Konjaku-So Nara Naramachi Sauna Villa

Same price up to 4 adults, additional fee charged from 5 adults: 

• Konjaku-So Dotonbori Garden SPA Stay SHOSHI
• Konjaku-So Tempozan Osaka Bay IKESU

Same price for any number of group, no additional fee: 

• Konjaku-So Dotonbori Garden SPA Stay GOYAKUYA

After we receive your reservation, we will send you a message with the URL for the identity confirmation procedure. Please register your information details there. There is no physical key since our properties have self-locking doors. The day before check-in, we will send you a message with the passcode to unlock the door. As we have no front desk, our guests will be required to enter the room by themselves.

No action is required. Please kindly leave the room by 10am.

• For the guests made a reservation on our official website
  - Please contact Konjaku-So.
• For the guests made a reservation on other websites
  - We apologize for the inconvenience, but please contact the support desk of the reservation site.
  

After check-out, you can leave your luggage in your room until 1pm.

We are afraid, but check-out is 10am.

You can leave your luggage in your room after 1pm on the day. We will inform you as soon as the room is ready.

Check-in begins at 3pm.

Having no front desk and doorbell in each Konjaku-So property, we're afraid that luggage forwarding/receiving services are not provided. Please consider using delivery services or post offices near your accommodation. We appreciate your understanding.

Both bath towels and face towels are provided for the number of guests x number of nights.

We will prepare toothbrushes for the number of people x number of nights.

They are all free of charge.

We are sorry, but our facility is NOT pet-friendly.

There is no DVD player.

Free of charge. In addition to Netflix, YouTube and Amazon Prime Video are also available.

It is possible if you bring your own HDMI cables.

Smoking is not permitted in all the facility. Please smoke outside the building.

We provide an induction cooktop, pots, pans, basic cooking utensils such as ladles and spatulas, cutlery, glasses and plates. Seasonings are not provided.

Please refer to Room Introduction page of our official site.

Meals are not provided.

Having no front desk and doorbell in each Konjaku-So property, we're afraid that luggage forwarding/receiving services are not provided. Please consider using delivery services or post offices near your accommodation. We appreciate your understanding.

Basically, there is no cleaning service provided during your stay, though for long-stay guests, we may provide additional information on intermediate cleaning.

It depends on the facilities.

Free private parking is available only at "Konjaku-So Tempozan Osaka Bay".
For more information, please see [This Folder].

We have no private parking lot for other properties, though there are several coin-operated parking lots nearby, so please use them when you come by car.

Anyone who is not included in the reservation is not allowed to enter/use the room.